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Why is no-one wanting my services? (no not that sort).


hammer5
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Still on 74 errors but fingers crossed someone here is going to sort them out if i do his SEO work so all's good for that.


Ok after spending some time learning HTML etc i have got my website up to speed and it's now (depending on your search terms) appearing in the top 3 in Google, Bing & Yahoo. But.. Still not getting any new business; well not as much as i would like so i can turn it into a full-time earner.


Could you be so gracious and have a look and give me your opinion as to why you would avoid LTS?


My Website


Regards


BB

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Times are hard mate.

New business' have to fight their way into companies rather than them looking for you.

I don't know much about the IT world but i would imagine you need to try to get an appointment to see someone and then show them what you have and why they need and how it would improve their business.


Failing that Lee give me a ring and we'll go out on the bikes

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I'm no expert, but a couple of observations.


1] There is alot to read, especially on the first (home) page


2] It looks very 'corporate' at first glance, as though your aiming at big national type businesses, perhaps you are?


Just my first impression


Ian

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Times are hard mate.

New business' have to fight their way into companies rather than them looking for you.

I don't know much about the IT world but i would imagine you need to try to get an appointment to see someone and then show them what you have and why they need and how it would improve their business.


Failing that Lee give me a ring and we'll go out on the bikes

 

:cheers:

 

I'm no expert, but a couple of observations.


1] There is alot to read, especially on the first (home) page


2] It looks very 'corporate' at first glance, as though your aiming at big national type businesses, perhaps you are?


Just my first impression


Ian

 

There has to be minimum 500 words on the front page of any website for it to get a decent ranking in the search engines, without 500 words you can fall into page two or worse; and who uses companies not on the first page?.. Hmmm corporate feel, i see and agree with you, I can compete with the larger businesses, i have engineers who can assist on the big jobs - what do you think about the Home IT Support page, still corporate? http://lionstechsupport.com/IT%20-%20Home%20-%20Support.php

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To be honest, yes.


If I was looking for someone to fix my computer at home, and I found your website without knowing anything about you, I would think you were a large company, I would automatically think along the lines of a PC World type tech company and I know you have posted some prices up, but i would still think it looks as though it could end up being expensive compared to a one man band operation who would come and fix it for very little.


Sometimes you need two different presences, one for the public and one for corporate business and I think this is leaning more toward the latter.


I no idea about the 500 words on the front page to get into the first page listing, cheers :thumb:

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1, The 500 words or more is not true to rank on the first page.


2, If a home user has a broken computer, how are they going to view your webpage without using someone elses computer?


3, People usually know someone who will fix their pc for free, at least all my friends and family do!

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Times are hard mate.

New business' have to fight their way into companies rather than them looking for you.

I don't know much about the IT world but i would imagine you need to try to get an appointment to see someone and then show them what you have and why they need and how it would improve their business.


Failing that Lee give me a ring and we'll go out on the bikes

 

:cheers:

 

I'm no expert, but a couple of observations.


1] There is alot to read, especially on the first (home) page

 

There has to be minimum 500 words on the front page of any website for it to get a decent ranking in the search engines, without 500 words you can fall into page two or worse; and who uses companies not on the first page?.. Hmmm corporate feel, i see and agree with you, I can compete with the larger businesses, i have engineers who can assist on the big jobs - what do you think about the Home IT Support page, still corporate? http://lionstechsupport.com/IT%20-%20Home%20-%20Support.php

 

I wouldn't say there's too much information I would say though that it's too busy. The VMWare and other images under the 'contact us' form could be placed elsewhere, as the 'contact us' form could too to stop it from being too top heavy and having to wade through it all before you get to the nuts and bolts of what you offer. Think of it like you would an artists painting, the eye is subconsciously led from one place to another through the artist composition skills from what the artist thinks is important to least important. If you do the same with the website then it'll be something like 'Logo - brand name' to what you do and then how to contact you etc. Currently there are lots of other companies logos, the offer to contact the person on the site etc before they know what you offer etc.


Hope that helps.

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1, The 500 words or more is not true to rank on the first page.


2, If a home user has a broken computer, how are they going to view your webpage without using someone elses computer?


3, People usually know someone who will fix their pc for free, at least all my friends and family do!

 

True, most home users use word of mouth, but to break into that you need customers and even though i would rather have the SMB's SME's home users are quick cash fixes...


ref the 500 words it balances between 200 - 500 on each page, specifically the home page; of course its not as easy as just putting 500 words on your website page they have to be content rich and specifically headed for your line of business without spamming.

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I wouldn't say there's too much information I would say though that it's too busy. The VMWare and other images under the 'contact us' form could be placed elsewhere, as the 'contact us' form could too to stop it from being too top heavy and having to wade through it all before you get to the nuts and bolts of what you offer. Think of it like you would an artists painting, the eye is subconsciously led from one place to another through the artist composition skills from what the artist thinks is important to least important. If you do the same with the website then it'll be something like 'Logo - brand name' to what you do and then how to contact you etc. Currently there are lots of other companies logos, the offer to contact the person on the site etc before they know what you offer etc.


Hope that helps.

 

Yep I think you've hit the nail on the head, when you first open the page and look at it, it's a bit overwhelming.

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I had a look at the site too, when you helped me out recently. To me it looks good but just is alot going on, on the homepage for a business that is aiming at both the family pc problems and businesses. Others have already hit the nail on the head, at the minute as times are not that great, people who have problems at home usually have a friend who can sort it for them. And the small/medium businesses will be finding cheapest way possible to overcome problems too.


The one thing that did put me off on the page, is a picture of two people in a call centre. That puts me off, as gives impression of like someone else said, "PC World" type tech support, which anyone with a bit of knowledge knows are useless, PC World that is, not you.


Also without any whatsoever racial stereotype meant at all, the people in the picture appear that they are from Asia. This gives impression of a call centre abroad which many are these days, and like you see insurance and other companies advertise, they use UK call centres, as people want to speak to someone in the UK about things such as IT problems. Is only a minor thing, but can just see it putting some people off.

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I would agree with TC............... times are tough at the moment with businesses closing down left right and centre. It might just be that businesses are pre occupied with keeping themselves afloat, as opposed to looking for your services.


As for my own observations (and I could be talking through my botty here) :


If you are aiming for big business then I would imagine big companies already know what your services are about - your questions (IMHO) seem to come across a little patronising (sorry ! ). I would suggest, rather than keep questioning the reader, tell them what you have already done - solutions to their problems (if that makes sense)


Also, I would take a look at other sites providing the same services and look at how they have set their web sites up (but I'm sure you already did this as part of your own research). I just did a quick search for SEO and looked at a few website to make a comparison with your site.


Hope that helps?


PS - Get Rossendale included in your coverage......................... tut tut !!

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Maybe small businesses are doing what you have done, rather than get small local firms to do work for them, they just have a go at it their selves, like you have with the website...


Looks a bit early 2000s style corporate, plus there are errors on the front page.

2nd para, 2nd sentence, should be "If" not "if" I'd also add a comma after the 3rd word.

3rd para, no space between link "backup procedures" and "have".

3rd para "have you testes" ... tested?

5th para, virus shouldn't be capitalised.

You abbreviate the company name only on the very last reference to it in the last paragraph.


Copyright in footer of testimonials isn't showing up properly. Why isn't the footer identical for each page, some say 2010, others 2011.


The Google ads make it look cheap. Its something a not for profit forum style site would use.


The tech news looks like you are just trying to fill space.


A lot of it contradicts itself too, small specialist team that can do home support up to enterprise. You need to target more. The person who first stated you should go with separate presence for home and business was bang on.


Hopefully you'll use this to make things better and not take it as me slating you - I'm trying to help.

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Always gonna be hard getting custom for that kind of stuff online, especially with the market so bad. It's rare that people search online for tech support.


There are a few problems with the site though: It's very busy, best to make it much simpler and smaller. Right clicking is disabled which looks bad, so does the twitter/facebook bar. The contact form should be on a page of it's own rather than in every header. I'd suggest you remove enterprise references and focus on small business & home users, enterprises won't hire tech support from a small company found online, they use large agencies or in-house teams. The idea of splitting the site for home users & business is a very good one.


That 500 words thing, I don't think that is correct as I get much smaller pages top ranked if they have relevant information. I would make the pages much smaller, people just won't read that much info. For example I'd split this into 11 separate pages.


Aware that's all negatives and I'm also not trying to just slag it off, you did ask for opinions :lol: On the plus side the testimonials are a very nice touch, personally I'd stick them on the front page as they're shining references. Technical blogs are good for generating publicity for these companies, shows you know what you're talking about.

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Everyone makes good points, I agree with them.. But basically I'd say that it looks good just a bit too busy.


Its minor details people don't really notice, but makes a page attractive/ non attractive and plays a big role in whether I'll actually have the site open for more than a few seconds.


Good luck anyway. :cheers:

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Agree that the home page is too busy, others aren't too bad, a little more spaced out.


I'd remove the form at the top as said, and put it on another page.


Don't include so many hyper-links within the text either.


Another thing is three columns with information is way too much, keep each column consistent too, you have buttons in the left hand one then what looks like and RSS feed (info) then links again.


Hope that helps with the website.


As for the business, I think too many people are either making do with what they have or know a 'friend of a friend' who can fix it cheap. Another thing is often people get an extended warranty and by the time that is up they have bought a new computer.


Hope it picks up for ya mate

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If you have a look at the front page, how does it look now? If its ok i can do the other 27 pages lol


Big thank you to sparkeh9 for his assistance in getting it validated for people with learning disabilities. Couldn't of done it without him.



BB

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It's much better, but it's still lacking something?


The first thing I see is the "Productivity in Business" heading, if I were a home user I would move straight onto the next company without reading any more, it still appears from the home page to be biased toward businesses and has the feel of a large company.

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The first thing you should see when you visit a site is what demographic its for...


to me its not homer users still.


quick skim (because thats what everyone will do) doesn't tell me the things you want: "computer support for home users and small business"


but thats my own opinion obviously but thats how it strikes me! lol


but does look professionally done, just too much of a big business "i came here knowing what im looking for" type thing. if that makes sense?

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Updated, what do we think ladies?

http://

http://www.lionstechsupport.com


I've not worked on the spelling yet as my eyes are not up to it, will get that done tomorrow, nor have i worked on the front page wordings, when you read something over and over and over you can't find faults so....... Struggling a little.


edit: also bottom right corner under the locations, large gap - huge gap loads of space..


BB

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Nothing wrong with appropiate use of white space, breaks things up and stops the eye getting over welmed.


Agree with Chris though, I'd have the following for the title


'Home & Business IT Support, 7 Days A Week For Manchester & The Noth West'


Makes it blatently obvious what the page is about instantly, then tells them when and where, rather than 'when', 'what', 'where'.


They can find out everything else in the main text where you really sell it to them.

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