Leejitsu Posted August 29, 2019 Share Posted August 29, 2019 Hi guys, before going into massive details and boring everyone with nearly a month of story Has anyone else dealt with them ? If so how have you found them ? Thanks in advance ! Quote Link to comment Share on other sites More sharing options...
raesewell Posted August 29, 2019 Share Posted August 29, 2019 This was covered a couple of weeks ago, try a forum search. Quote Link to comment Share on other sites More sharing options...
Leejitsu Posted August 29, 2019 Author Share Posted August 29, 2019 Comes back with 154 results a popular subject I see ! Im having issues with them at the moment. To the point where I'm now going to take legal advise and involve trading standards. I just wondered if I was a one off or if they treat all their customers like something they found on the bottom of their shoe ? Quote Link to comment Share on other sites More sharing options...
fastbob Posted August 29, 2019 Share Posted August 29, 2019 Hi guys, before going into massive details and boring everyone with nearly a month of story Has anyone else dealt with them ? If so how have you found them ? Thanks in advance ! Here you go . https://www.themotorbikeforum.co.uk/viewtopic.php?f=3&t=69759&hilit=Superbike+factory Quote Link to comment Share on other sites More sharing options...
BIKERDAD Posted August 31, 2019 Share Posted August 31, 2019 Hi m8 hat thread years too long ..So what's been your problem with these guys . Quote Link to comment Share on other sites More sharing options...
brad93 Posted September 1, 2019 Share Posted September 1, 2019 There was a post going round on Facebook a day or two ago with a load of pictures from someone going there. Bikes all crammed in together with bar ends pushed against fairings on the bikes next to it, number plates cracked in half. I’d avoid it after looking at those pictures alone! Quote Link to comment Share on other sites More sharing options...
raesewell Posted September 1, 2019 Share Posted September 1, 2019 I went to the Superbike Factory a few years ago and was not impressed, the bikes looked unloved, I left and bought elsewhere. Quote Link to comment Share on other sites More sharing options...
Mississippi Bullfrog Posted September 1, 2019 Share Posted September 1, 2019 It's a pile them high sell them cheap operation, with no customer support if it goes wrong. If you're careful and lucky you can get a good deal, but it's a case of buyer beware. Quote Link to comment Share on other sites More sharing options...
Leejitsu Posted September 1, 2019 Author Share Posted September 1, 2019 Weirdly since posting on here the complaints handler got back to me on friday and has said he's now passed the case to his senior managers who will be in touch monday. So I'll see what they have to say before going into anymore details. Got to give them a chance to fix the issues ... Quote Link to comment Share on other sites More sharing options...
dynax Posted September 1, 2019 Share Posted September 1, 2019 Weirdly since posting on here the complaints handler got back to me on friday and has said he's now passed the case to his senior managers who will be in touch monday. So I'll see what they have to say before going into anymore details. Got to give them a chance to fix the issues ... Sometimes name and shame is the best course of action after companies fail to rectify an issue in a reasonable timescale Quote Link to comment Share on other sites More sharing options...
Leejitsu Posted September 1, 2019 Author Share Posted September 1, 2019 Weirdly since posting on here the complaints handler got back to me on friday and has said he's now passed the case to his senior managers who will be in touch monday. So I'll see what they have to say before going into anymore details. Got to give them a chance to fix the issues ... Sometimes name and shame is the best course of action after companies fail to rectify an issue in a reasonable timescale Oh I plan too. If my issue isn't rectified superbike factory will be all over the internet through social media, around 15 forums I use and a very well subscribed youtube channel. I will give my full account of my nightmare week buying a bike from them and the fairytales and lies they spun me to keep buying themselves more time. And I have documented proof which I will also post. Quote Link to comment Share on other sites More sharing options...
BIKERDAD Posted September 1, 2019 Share Posted September 1, 2019 I hope it gets sorted if not tell us on here and the rest the world . . Goodluck Quote Link to comment Share on other sites More sharing options...
Leejitsu Posted September 1, 2019 Author Share Posted September 1, 2019 I hope it gets sorted if not tell us on here and the rest the world . . Goodluck Thanks, and will see what they say tomorrow ! It best be good! Quote Link to comment Share on other sites More sharing options...
S-Westerly Posted September 1, 2019 Share Posted September 1, 2019 Good on you mate. Too many people screwing up others on the basis most won't make a fuss. Hang' em out to dry. Quote Link to comment Share on other sites More sharing options...
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