RigsVille Posted January 9, 2021 Share Posted January 9, 2021 I recently bought a Shoei Neotec II but it's got a very annoying problem with the visor in that I can't have the visor just 'cracked open' (also known as the city position) so that it is open a small amount, I can either have it closed or open about an inch but not between, all my previous helmets have had this feature. I decided to email customer services at Feridax who are the UK importer about this issue as I know that Schuberth had this issue and produced an upgraded visor mechanism so maybe they would have some advise or at least would feed back to Shoei for future consideration, this is their reply: For customers who prefer the smaller first notch opening Shoei are introducing a new base plate set. This is yet to arrive in the UK but it is scheduled for early Feb delivery, the part number is 0793408 and retail is £19.99 So I just thought I would share this info incase anyone else is having the same problem. 2 Quote Link to comment Share on other sites More sharing options...
OldEssexMan Posted January 9, 2021 Share Posted January 9, 2021 Funny, I have a Neotec II and I can have my visor cracked open a little. It's good that Feridax have responded well to your query, I wonder what the new base plate will do? Quote Link to comment Share on other sites More sharing options...
Slowlycatchymonkey Posted January 10, 2021 Share Posted January 10, 2021 Yep my neotec 2 will also open just a crack, it was one of the things the guy in helmet city demonstrated as a selling point. Only problem Ive had with it is after about a year the visor didn’t seal shut properly which I discovered in a downpour. Went back to the shop, the guy said “Have you used the silicone?” “What silicone?” “Theres a little bottle of silicone in the box, you need to wipe a tiny tiny amount over the seal every 6 months or so, here I’ll put some on for you” Needless to say it fixed it immediately. Be warned, you only need a tiny amount, put it on and lightly wipe it off because if you get smears on your visor they are a pig to clean off.... Quote Link to comment Share on other sites More sharing options...
JRH Posted January 10, 2021 Share Posted January 10, 2021 1 hour ago, Slowlycatchymonkey said: Yep my neotec 2 will also open just a crack, it was one of the things the guy in helmet city demonstrated as a selling point. Only problem Ive had with it is after about a year the visor didn’t seal shut properly which I discovered in a downpour. Went back to the shop, the guy said “Have you used the silicone?” “What silicone?” “Theres a little bottle of silicone in the box, you need to wipe a tiny tiny amount over the seal every 6 months or so, here I’ll put some on for you” Needless to say it fixed it immediately. Be warned, you only need a tiny amount, put it on and lightly wipe it off because if you get smears on your visor they are a pig to clean off.... you mean this 1 Quote Link to comment Share on other sites More sharing options...
Slowlycatchymonkey Posted January 10, 2021 Share Posted January 10, 2021 7 minutes ago, JRH said: you mean this That’s the one and when I looked it was languishing in the box 1 1 Quote Link to comment Share on other sites More sharing options...
keith1200rs Posted March 11, 2021 Share Posted March 11, 2021 On 09/01/2021 at 10:17, RigsVille said: I recently bought a Shoei Neotec II but it's got a very annoying problem with the visor in that I can't have the visor just 'cracked open' (also known as the city position) so that it is open a small amount, I can either have it closed or open about an inch but not between, all my previous helmets have had this feature. I decided to email customer services at Feridax who are the UK importer about this issue as I know that Schuberth had this issue and produced an upgraded visor mechanism so maybe they would have some advise or at least would feed back to Shoei for future consideration, this is their reply: For customers who prefer the smaller first notch opening Shoei are introducing a new base plate set. This is yet to arrive in the UK but it is scheduled for early Feb delivery, the part number is 0793408 and retail is £19.99 So I just thought I would share this info incase anyone else is having the same problem. Did you ever manage to get one of the new base plates? I have tried a couple of times to contact Feridax but not received any reply. No Shoei dealers seem to list the part you mention. Quote Link to comment Share on other sites More sharing options...
Slowlycatchymonkey Posted March 11, 2021 Share Posted March 11, 2021 32 minutes ago, keith1200rs said: Did you ever manage to get one of the new base plates? I have tried a couple of times to contact Feridax but not received any reply. No Shoei dealers seem to list the part you mention. My local helmet city have always been able to get me helmet parts in that aren’t listed on their website but unfortunately going into one and having a chat is off the cards at the moment until the 12th April (assuming the next phase goes ahead). Worth remembering though cos no p&p and a bimble to pick up something mobike related is always good. 1 Quote Link to comment Share on other sites More sharing options...
keith1200rs Posted March 29, 2021 Share Posted March 29, 2021 I finally got a reply from Feridax ... to say the part doesn't exist! Quote Link to comment Share on other sites More sharing options...
RigsVille Posted March 30, 2021 Author Share Posted March 30, 2021 I emailed Beth at Feridax last week ([email protected]) and she said that they don’t have stock at the moment and suggested placing a back order with my retailer so that there is a order on there to get the stock in. 1 Quote Link to comment Share on other sites More sharing options...
RigsVille Posted March 30, 2021 Author Share Posted March 30, 2021 1 Quote Link to comment Share on other sites More sharing options...
keith1200rs Posted March 30, 2021 Share Posted March 30, 2021 Thanks for that. It was Beth who told me it didn't exist! I will try again. It would be a very useful modification. My best Shoei helmet for visor adjustment was quite a while ago and had a micro-ratchet to give three small positions in the first notch. Quote Link to comment Share on other sites More sharing options...
keith1200rs Posted March 30, 2021 Share Posted March 30, 2021 (edited) Now Feridax say it does exist but will need to be brought in from Germany. Now I just need to confirm the part number is correct- that part number is showing up as for a Gt air 2 at my retailer Edited March 30, 2021 by keith1200rs Quote Link to comment Share on other sites More sharing options...
keith1200rs Posted April 1, 2021 Share Posted April 1, 2021 Well,now I have been told that part number is for the GT Air 2 and won't fit the Neotec II and there isn't a new baseplate for the Neotec II ... yet @OldEssexMan has one that does open a small crack. Very frustrating. Quote Link to comment Share on other sites More sharing options...
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