Complaints procedure?

[Ati]

Hello, few months back I got knocked off my 50cc, got a category B write off on the bike and got my first cheque of atleast half value of the bike that I have spent on it, I requested for extra money, with the proof of receipts that has been put into the bike, so my question is, does the complaints procedure work and how exactly? What do I do? They've told me to send extra proof of service or mot (under 3 years serviced myself) and of 3 other examples, these bikes are pretty rare to find with the actual same age and mileage (chinese), is it worth phoning them and asking them to repair the bike if they believe this amount will make it and I pay for the new frame, they know I'm an inexperienced 16 year old so most likely take advantage of it. I'd be really thankful for anyone that would be willing to help me with this situation as I have no experience.

[klingelton]

didn't think a cat B could be repaired and put back on the road. I thought it was only to be parted out now.

Also they should have agreed with you a payout prior to sending you a cheque.

service and MOT will not add value to a bike, and it probably won't diminish it much (it didn't in my case). they asked me "did you service your bike" my reply was "every 2000 miles" which was true! They asked the condition of my bike to which i stated i cherished it and it had no expense spared on its upkeep.

also you probably won't get paid out on mods - unless you listed them in your manifest. if you didn't, i wouldn't mention them at all as it's likely they could use it to void the claim entirely.

So basically - it's fair market rate for a bike of similar miles. the mods don't add much to it. if you bought a lemon for £1000 and sunk £2000 into getting it roadworthy, and market rate for the bike is £2000 - you will get £2000.