Kubo

No, they have not. Currently on hold for multiple hours at a time trying to reach out to them, completely useless.

Right. I just sent it back to the address they provided, back to the insurance.

That is correct I am the owner, however I already sent away all documents that prove ownership and they are required when collecting. Judging by the awful reviews online the insurance company is most likely going to take a few months to even respond. Not to mention the charges for drop off that currently would be a difficulty. From what I understand the owner pays it off first and then the insurance refunds you, again probably months down the line. Thanks for your response though, I'll probably call up recovery and see what they say.

Hello, Looking for a quick bit of advice... So I have recently got my motorbike stolen, it was missing for a few days but eventually got recovered (I assume they didn't find the rider). The Police actually seen him several times and "tried" to stop him but failed... probably realised sirens don't work and gave up Regardless it got recovered and is not sitting in storage, I got a letter I need to collect it or there will be charges. Although the problem is I already sent away my keys to my insurance "Markerstudy" which is absolute trash, can't get a hold of them, hours on hold and still no answer. Therefore I am stuck and I'm not really to sure what to do, I heard that once they have the keys it is technically their property although can anyone with more knowledge of such things confirm this? Cheers.