Kang Posted June 18, 2024 Posted June 18, 2024 Has anyone had any troubles when buying stuff from Moto Mania UK? I bought some forks from them a couple of months back and they are faulty. I’ve emailed them and tried phoning and WhatsApping them but no response. starting to feel like I’ve been stitched up. Quote
Old-codger Posted June 18, 2024 Posted June 18, 2024 If you have no luck getting hold of the company and hopefully you paid via a credit card, then you can make a section 75 claim on your credit card as they are jointly liable if the product is faulty or not of reasonable quality or fit for purpose. 1 Quote
Phil1 Posted June 19, 2024 Posted June 19, 2024 (edited) You can also do something called a "chargeback" if you've paid with a debit card. You've got to show your bank the issue and prove you've made reasonable efforts to contact/rectify the issue first though. The timescale is also much less than with a credit card. https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/ Edited June 19, 2024 by Phil1 1 Quote
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