MarkW Posted November 17, 2018 Posted November 17, 2018 Letter 1I'd like to make a claim, because my train was delayed by over an hour.- We're sorry, but your train was only delayed by 15 minutes so a claim can't be made.Letter 2No, my train was delayed for well over an hour, and the staff on board informed everyone that they would be eligible for a full fare refund. Please look into this again.- We have looked into this matter again very carefully, and your train was only delayed by 15 minutes, so no refund is due.Letter 3This is your last chance, then I hand the matter over to the regulator as an official complaint.- Apologies - we now see that your train was delayed for 77 minutes. Here's your full refund. Quote
S-Westerly Posted November 17, 2018 Posted November 17, 2018 Bet you had to stand all the way as well. Quote
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