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Vantrue F1 front & rear camera warranty.

veracocha
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veracocha

veracocha

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Back in September I purchased one of these units and up to now it's been a great setup offering 4k front and 1080 rear. App works a treat also. However, the last few weeks my footage became intermittent with spurious recording lengths, very frustrating. I got in touch with Vantrue support who had a few idea's but nothing that I hadn't tried already. Yesterday I re-routed all the cables and found I had squashed the rear view camera cable with my newly fitted top box rack, it was shorting back to the control unit. I explained this to Vantrue support and asked if I could have a price for a new rear camera and cable. They said no problem, they'll send me a completely new unit foc but it would take three or four weeks for the turnaround. I advised I was about to go to Scotland and could do with it by then so they have offered to send me just the rear camera in time for my break. Quality service from Vantrue.

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Bender

Bender

Posted
Posted
29 minutes ago, veracocha said:

Back in September I purchased one of these units and up to now it's been a great setup offering 4k front and 1080 rear. App works a treat also. However, the last few weeks my footage became intermittent with spurious recording lengths, very frustrating. I got in touch with Vantrue support who had a few idea's but nothing that I hadn't tried already. Yesterday I re-routed all the cables and found I had squashed the rear view camera cable with my newly fitted top box rack, it was shorting back to the control unit. I explained this to Vantrue support and asked if I could have a price for a new rear camera and cable. They said no problem, they'll send me a completely new unit foc but it would take three or four weeks for the turnaround. I advised I was about to go to Scotland and could do with it by then so they have offered to send me just the rear camera in time for my break. Quality service from Vantrue.

Nice when companies try to help

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