50cc 4 stroke cuts out after few seconds

[kerry]

My son had his 50cc moped in Dec 2023 brand new from direct bikes drove it for 4 months then kept cutting out changed the ignition coil still the same then a mobile mechanic came and looked and said its the throttle body or the injectors so they was changed but still doing the same.the parts was ordered from direct bikes contacted them and they said the bike should of been serviced at 1000miles it's actually done 3000 could that be my issue

[bonio]

Yes it could.

[Old-codger]

Sorry to hear of your problems, so many people buy this chinese rubbish and only find out later that the backup aint worth the paper it is written on. Now you say parts have been changed was this buy the original company? Not getting your bike serviced when it should have been can cause problems with your warranty. But your first port of call should be back to the supplying dealer notifying them that the bike has not worked properly only months after you brought it and they need to investigate and fix it. Any product has to be of reasonable quality, last a reasonable amount of time and fit for purpose.

You need to inform the dealer that under the consumer rights act of 2015 the product must meet the terms mentioned above. If they start quoting their guarantee the consumer law trumps that. Hopefully you called them when you first started having problems. Did you pay for this bike by credit card by any chance even if it was only a deposit of more than 100 pounds? Then the credit card company are jointly liable and you can make a claim under a section 75 consumer credit act to get them to fix the bike or refund all your money. Good luck I hope this helps.

[AstronautNinja]

4 hours ago, Old-codger said:

Sorry to hear of your problems, so many people buy this chinese rubbish and only find out later that the backup aint worth the paper it is written on. Now you say parts have been changed was this buy the original company? Not getting your bike serviced when it should have been can cause problems with your warranty. But your first port of call should be back to the supplying dealer notifying them that the bike has not worked properly only months after you brought it and they need to investigate and fix it. Any product has to be of reasonable quality, last a reasonable amount of time and fit for purpose.

You need to inform the dealer that under the consumer rights act of 2015 the product must meet the terms mentioned above. If they start quoting their guarantee the consumer law trumps that. Hopefully you called them when you first started having problems. Did you pay for this bike by credit card by any chance even if it was only a deposit of more than 100 pounds? Then the credit card company are jointly liable and you can make a claim under a section 75 consumer credit act to get them to fix the bike or refund all your money. Good luck I hope this helps.

Goods have to be minimum of £100, you can put as low as a penny on credit card for the same assurance