Just how amazing are Sportsbikeshop?

[bonio]

For a couple of weeks now, my wife has been looking for our table napkins, which had mysteriously gone missing. We were quite chilled about it though, and thought they would show up some day - they couldn't have far. 

How wrong I was.

Because today, I got an unexpected delivery from Sportsbikeshop, and there inside were the napkins, with this note

(I did wonder about putting this into "nob of the day", but I thought SBS deserved their own thread title)

Edited April 30 by bonio

[Bungleaio]

Their customer service is incredible but this certainly goes next level.

[Simon Davey]

A good business becomes a great business if the customer service is up to it. 

Why do so many companies overlook something so important. 

SBS have always been excellent. 

[Hairsy]

For anyone down south who wasn't already aware, they're opening in Southampton.

 

I agree that they're fantastic.

 

I've got an Infinity very near me but they just don't get it quite right in the way they handle customers. The thing that most annoys me is that the price in-store is often a bit higher than the price online, which I've normally seen before turning up. They've always matched the online price when I've asked but not if I haven't remembered / noticed. Bit naughty and a real shame as the people themselves are lovely. It's just a bad corporate policy.

 

Sportsbikeshop are fantastic though. Their 'Try or Buy' is an excellent way of ensuring that they'll have your size in stock before you turn up.

Edited Thursday at 14:15 by Hairsy

[bud]

That's great service. They are well know for it.

I've noticed Halfords do a similar thing when I wanted a part for my cycle. I looked at the price on the website. And when I went to the store it was quite a bit more money. They did match it when I asked though. But a bit sneaky if you ask me.

Edited Thursday at 10:20 by bud

[Evotion]

The high level of attention and service at SBS has always been excellent. 

I seems like a no brainer to ensure a customer keeps coming back but sadly many companies, or their staff, simply have no idea.