I've had poor dealings with Blacks on Ebay too. I purchased a shock linkage based on the photo but when it arrived it was from a different model. I phoned them to explain the discrepancy and described exactly what I required. The linkage was returned to them at my expense, they then sent me another linkage within a few days. On receipt, the linkage again was incorrect, yet again I returned the linkage and requested a complete refund as it was clear they never actually had the correct part. Despite emails via Ebay etc. nothing happend until I raised a Pay Pal dispute. To their credit, they then phoned me immediately and offered me a full refund including compensation to cover my postage costs. I wouldn't deal with them again.