fastbob Posted January 9, 2018 Posted January 9, 2018 Hi , I ordered a brake light switch off eBay from a U.K. seller , it didn't arrive, I emailed the seller , they politely suggested that I raise an eBay non receipt . Try as I might, l cannot find out what to do , not a clue to be found. Help please ! Quote
Hoggs Posted January 9, 2018 Posted January 9, 2018 mobilego to my eBay purchasesclick the item you boughtresolve an issue report item not arriveddesktopmy eBaypurchases"I'd like to" drop down menuI didn't receive it however this does just email the seller but maybe from their end they need it done this way Quote
Stu Posted January 9, 2018 Posted January 9, 2018 Did they post via Hermes too? [mention]Hoggs[/mention] can give you plenty of advice on those too Quote
Hoggs Posted January 9, 2018 Posted January 9, 2018 that's not funny Stuart. But yeah if it's Hermes you're screwed. Quote
fastbob Posted January 9, 2018 Author Posted January 9, 2018 More likely not received than non receipt Here you go , I've already emailed them , this is the response http://i.imgur.com/zPJKsUR.png I've been back into my ebay , clicked the item and contacted the seller but I just cant see how to raise a " non receipt" with ebay. Quote
fastbob Posted January 9, 2018 Author Posted January 9, 2018 Did they post via Hermes too? @Hoggs can give you plenty of advice on those too Royal mail Quote
fastbob Posted January 9, 2018 Author Posted January 9, 2018 mobilego to my eBay purchasesclick the item you boughtresolve an issue report item not arriveddesktopmy eBaypurchases"I'd like to" drop down menuI didn't receive it however this does just email the seller but maybe from their end they need it done this way No , I just can't see it , I cant see " resolve an issue " I can see , contact seller, leave feedback and buy another but no resolve an issue . I've already contacted the seller and they want me to raise a " none receipt " their spelling , just don't get it.http://i.imgur.com/ZFLt61F.png Quote
Hoggs Posted January 9, 2018 Posted January 9, 2018 ok it seems the option isn't available viewing eBay as a mobile page. helpful!To the right of the address are three dots, pressing this should give you a list of options including some wording of "request desktop site" then follow desktop instructions or install the eBay app if available Quote
fastbob Posted January 10, 2018 Author Posted January 10, 2018 Thanks everyone, I think I have done what I have been asked to do but it certainly wasn't worded as described by the seller. Probably an instance of my Aspergers syndrome kicking in after a demanding day and causing me to take things too literally. Cheers. Quote
fastbob Posted January 14, 2018 Author Posted January 14, 2018 Still no response yet . Meanwhile its worth mentioning what happened when I phoned the seller. The bloke who answered was rude and irritable from the word go . First response was How can I help if I don't even know who you are ? Well he didn't ask . When I explained that I couldn't follow the procedure he came back with this gem . I'm just a mechanic mate , I'll have you know I'm in my fifties, I've owned and maintained bikes all my life and I spent ten years in the army . I thought I was going to get " young man " for good measure but when I replied that I was also in my 50s and that I had also had bikes all my life that seemed to annoy him even more. Because I said that I wouldn't be able to leave positive feedback on ebay he said I'll take it off and I'll have YOU taken off ebay as well , good day, SLAM ! So the lesson here it that it is probably not a good idea in all cases to contact a seller directly especially if they are a condescending prick without the first idea about customer service. Quote
TimR Posted January 14, 2018 Posted January 14, 2018 Depends on if your using the app or not If so its as followsSelect purchased item with the issue Select more options The screen can take a while to populateAnd will look like Select the item has not arrived To get this form to fill in etc Quote
Hoggs Posted January 14, 2018 Posted January 14, 2018 [mention]fastbob[/mention] that's awful! if they don't reply I'd report them to ebay. they often won't help until you've contacted the seller but as you have they should step in. Also they side with the buyer most of the time especially if you've paid with PayPal Quote
fastbob Posted January 14, 2018 Author Posted January 14, 2018 On a slightly happier note I ordered a dvd and that never arrived either, I reckon the postmans on the rob but hows this for a response ?http://i.imgur.com/go7pgFi.png Quote
fastbob Posted January 16, 2018 Author Posted January 16, 2018 Wow ! Regarding my previous post which shows an example of GOOD customer service ( unlike the original post about VERY BAD customer service ) I thought you might like to know the final outcome. I've just received my DVD, The Gathering Storm staring Albert Finney and oddly enough featuring one of Ronnie Barker's last appearances. In addition as a good will gesture the seller has included The Ipcress File and Brief Encounter AND an unopened greeting card featuring a classic scene from The Graduate. What a contrast to the rude tight fisted ar*eholes who won't send me a £2.50 brake switch. I've got one anyway now for £1.95 delivered on time . Its nice when things go right for a change Quote
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