Royal Enfield warranty woes

[Breezin]

My Interceptor 650 started showing fault lights two months ago, shortly after its return from its 10,000-mile dealer service and replacement of calipers under recall. Started off with ABS light coming on, then engine malfunction light, and now charging light.

 

The dealer took it back and said it had been fixed by replacement under warranty of the speedo pickup assembly, which apparently was causing all the mayhem, but the warning lights remain. Now, 8 weeks on, it still hasn't been diagnosed, and the dealer is saying he has a huge workshop backlog.

 

Any thoughts on how to proceed? Do I have to just suck it up because of covid etc? Has anyone had a serious warranty claim and how did it go? I'm in Ireland, but we get our REs here through MotoGB UK, in spite of all the joys that Brexit brings.

[Bender]

With warning lights it could be unsafe to ride, especially with brake/abs faults. 

 

I would start by making a request in writing so you have a hard copy, then a complaint in writing, follow that up with what ever royal enfield entity exists as the uk customer service, they may be able to direct you to another dealer. 

 

If still no luck trading standards. 

[Breezin]

Yes, it might as well be completely crocked. Seem to be at the mercy of the dealer though.

[bonio]

You're mainly at the mercy of the dealer, but you can do things to make sure it isn't your bike that's waiting at the back of the work queue. What about something like this: get some commitments from the dealer: a date when it's going to be worked on, and a final date when it ought to be sorted out. Then write and say you expect them to escalate the matter if the dates aren't met, and you'll be pressing for a complete replacement. Put everything in writing. Phone once or twice a week and ask for status, perhaps request photos.  When one of the dates you've set up passes, go to trading standards. 

 

[Breezin]

Thanks. I think the idea of agreed specific dates is a good one.