I am stunned, I never had anything like that during my 27 years. Paramedics and undertakers were always excellent. However...... We (two police, two undertakers) did have to be creative once, when removing a heavy body from a hotel room that was up a tiny flight of stairs in a turret (old Victorian seaside hotel). The lady had died during a holiday with her friend. We managed, just, to get the shell (a reusable coffin) up and into the room, but there was no way we were going to be able to get it with the body inside back down, it was just too heavy and we were going to damage the bannisters. So we removed the body in the shell from the room, to make it look like that was how she was being transported. Then we took the body out of the shell, covered it in a blanket, carried it down the stairs to a cupboard where an undertaker remained on guard. Then we went back, got the shell and took that to the cupboard and put the body back in. The shell had to be held upright to get it into the lift. So, an undertaker went down on his own to the ground floor, to stand guard and make sure no one was about. We then followed and finally, once on the ground floor, the body was removed by the four of us carrying the shell, a corner each.