So in December 2022 I bought a Ring Automotive 12/24v battery charger, a very heavy and robust bit of kit. I bought it from Halfords for £119 through our farm business.
I only used it a few times, so when it failed a few months ago at just 18 months old, I was a bit miffed. I realised a short while ago that Halfords offer 2 year warranties, but when I enquired, it's only on their own Halfords labelled products.
I never complain about anything, and I didn't this time, instead I filled in a contact form on the Ring Automotive website, telling them that it was a great product but that I was disappointed it had failed after so little use.
I received a next day reply form a chap who said that if I could send him parts from the charger that they needed for refurb's, he would send me a replacement!!
What a result.
Being so busy, and a little forgetful, It took me three weeks to get the darned parts delivered back to him, and once again, I received an immediate reply, but sadly, they no longer sock that model.
I suggested that I would be grateful for a discount code for the next model up, but he did way better than that, he replaced my £119 heavyweight charger with a smart charger that cost me nothing, and actually retails from them at £365, but can be had for about £250. Jeeeeeez, I'm absolutely gobsmacked. In an age when customer service from so many businesses can be so poor, this guy saved the world.
A true legend.
This is what he sent me.
https://www.ringautomotive.com/en/product/RSCP3024