TimR's suggestion of telling the school is a good one, and it might end up with a good outcome for less money, but equally well you might just end up with a discount on another shite CBT which isn't any better than the first. So I'd say find a better school. If you can, call in and see them and see if they're the kind of people who you'd like to spend a day with (or at least call up and chat on the phone). When you come to book, ask who will be giving the instruction, and how many people will be there. More or less the same thing happened to my missus at her first CBT, except no-one passed, because the instructor had spent so long going over the equipment and safety stuff, they didn't even get to sit on a bike until after lunch. The test ride never took place. For her second CBT she went to a different school where it was a lot more relaxed and friendly. She had to go through the equipment stuff again, which was a bit frustrating. She still didn't pass, as she was nervous and took her time to get into it, and they didn't think she was ready for the road ride, but they found a spare bloke who watched over her while she bimbled about on the training area while the others were out on the ride, so she got some good time on the bike. She went back to the same place for a third go, which she did ok at, and IIRC they were pretty relaxed about making her go through the over equipment thing for a third time.