Tell me about it! Had enough bad experiences that even now I think I've found a good one, I find myself expecting to be f**ked over every time I leave something with them! Shame that so many bad eggs ruin it for the decent ones like the place I'm using these days (touch wood), seriously not cool! Who do you use Rant? Or what I really should ask is who have you stopped using? I'm a bit clueless when it comes this kind of stuff. Well there was a place in Bedford that I bought my first bike from, they were utter turds... Used Cambridge motorcycles and was not impressed. Very friendly, but not impressed by the work they did, especially considering they claim to have a trained BMW specialist... misdiagnosed a collapsed bell crank bearing, mucked up my Scotoiler when replacing the inlet manifold, and when I got them to re-thread my sump plug because the previous owner had knackered the thread... they over torqued the plug when they put it back in. Like, the torque value for the F650GS sump was about 25nm and I couldn't get it off even with my 300nm torque wrench. Had to get them to come and collect the bike in order to remove it for me (clutch was playing up at the time so couldn't ride it there), and they still charged me for the pleasure. And mangled the plug in the process, so I had to buy a new one. And the service was almost always really slow with few/no progress updates, had to chase them constantly. Lots of promises of calls, but the calls never actually happened. Also lots of excuses about parts availability causing delays, which I found funny as I never had a problem with parts when fixing that bike up - and I used the same supplier, Motorworks. These days I'm using Motoworks on Histon Road, down the little side street opposite the petrol station and Aldi/Iceland. Not had anything too heavy done by them yet, but so far the prices have always been good and the service ultra fast. Had to get them to bail me out when a fork rebuild went awry, and they did way more work than originally requested while staying within the quoted price - absolute life saver as I was due to move house the next day and would've been hard pushed to finish the job myself. All younger lads and they seem pretty passionate about what they do, which I take as a good sign.