Well Expansys tried every trick in the book to get me to close the PayPal case against them. After initially stating that it was against company policy to refund for broken items unless it was reported within 24 hours of arrival, they changed their minds and offered to take the phone back, but i would not get a refund until at least 30 days later... Not Acceptable!! Today was their deadline for responding to PayPal with their side of the story. They even sent a courier to my house yesterday, unannounced to collect the phone, but of course i was at work. Today i logged into PayPal and sew a "Reversal from Expansys for 295.98" - so a good result a full refund! However, there is no mention of returning the phone... i'll sit tight and wait for Expansys to figure out that i now have a free phone.... A top result for the "little guy". Never let these huge companies walk all over you. Know your consumer rights and stick to them in the knowledge that the law is on your side, despite the ridiculous "company policy" that have no basis in UK law that these corporate giants try to bully you into believing. In the meantime i bought the missus a phone for 130quid which shes totally happy with, so that means im about 170 quid better off than i would have been I'll be publishing the complete email trail shortly. its amusing to see them squirm!