J&S Gift Vouchers

[Six30]

1 hour ago, Bender said:

The rest of the retail world think black Friday lasts for a month.

like fireworks 

[Bender]

10 minutes ago, Six30 said:

like fireworks 

Yup, neither are a good thing.

[onesea]

10 hours ago, Stu said:

The trouble is what can you do when a company is told to close and is not prepared for this sort of thing like the rest of the world! 

Personally I think the best solution would be to allow the discounted prices for black Friday deals for situations like this 

This has been going on 6 months now, that should give ample time to put measures in place.

My local video rental shop &  vape supply shop seeing first lock down coming got an online and delivery service running, this was not successful enough (they could not compete against online prices with a shop to service).

Surviving the first lockdown knowing a second lockdown would be the end of them, they looked at the rules Tobacconists could stay open and so could off-licences they where essential.  They made a decision.

This lockdown they shut for 3 days awaiting on the last of months of paper work to be completed, apart from the delivery and click and collect service.

Using the opportunity to revamp the store, they now sell a range of Craft, Beers & Spirits along with Vape supplies DVD rental and the obligatory sweets to go with the Movie.

I would agree RE Black Friday deals, first phone call sorry our voucher system is not online yet.  Pop your voucher in the post we will hold the item and dispatch on receipt.  Pop into the package a freebee J&S T shirt, key ring mug 10% voucher or whatever and your customer might even be happy.

Edited December 1, 2020 by onesea

[Lanceautoman]

12 hours ago, alex_from_JandS said:

Hi there I am Alex at J&S HQ - I cannot find whats happened on Facebook as its me who moderates our site?!? You can contact me on [email protected] if it was about the website not accepting our gift vouchers we are very much aware of this and working on it behind the scenes! But I am afraid we cannot take vouchers virtually - you can take them in to any store OR, and I realise this is annoying, you can send them to us at J&S HQ and we will then send the items you want out to you. IF there is any extra to pay just put a note in with your name and address and phone number and we can take the difference over the phone. Please be aware we are working away behind the scenes trying to sort both the website AND the voucher system!! I do apologise for this and I will look for your comment on FB too!! I do apologise for that and I can assure you your custom is very important to us - as is your facebook post!! Kind regards, Alex

Alex,

Thank you for taking the time to respond.

I am very sympathetic to the difficulties retailers are facing but as a customer who has spent over £1000 over the years in store and online I did not understand why a photo of the voucher was not acceptable when it is simply a piece of paper with a unique code printed on it. However, I accept that you are looking into it but until the issue is resolved there are a lot of people who I think may be dissuaded from gift vouchers until their online use is available; particularly in these current uncertain times. SBS, for instance, have had the option to use vouchers online for years.

I look forward to the stores reopening and being able to use my voucher.

 

Regards

Dan

[Lanceautoman]

20 minutes ago, Lanceautoman said:

Alex,

Thank you for taking the time to respond.

I am very sympathetic to the difficulties retailers are facing but as a customer who has spent over £1000 over the years in store and online I did not understand why a photo of the voucher was not acceptable when it is simply a piece of paper with a unique code printed on it. However, I accept that you are looking into it but until the issue is resolved there are a lot of people who I think may be dissuaded from gift vouchers until their online use is available; particularly in these current uncertain times. SBS, for instance, have had the option to use vouchers online for years.

I look forward to the stores reopening and being able to use my voucher.

 

Regards

Dan

@alex_from_JandS - One final point, I am told my Facebook account has been blocked by J&S. My mother-in-law tried to tag me into a response to her post about the voucher issue but is unable to as I have been blocked. 

A little disappointing really that you are unable to respond to constructive criticism online and simply delete a post and block the user.  

[alex_from_JandS]

If you get in touch with me I will make sure the offer is honoured for you at the same price. 

14 hours ago, Stu said:

The trouble is what can you do when a company is told to close and is not prepared for this sort of thing like the rest of the world! 

Personally I think the best solution would be to allow the discounted prices for black Friday deals for situations like this 

Yes we definitely will! Please contact me and I can sort this for you.

[skyrider]

2 hours ago, alex_from_JandS said:

If you get in touch with me I will make sure the offer is honoured for you at the same price. 

Yes we definitely will! Please contact me and I can sort this for you.

and it looks like debenhams has bit the dust after over two hundred years 

[alex_from_JandS]

11 hours ago, Lanceautoman said:

@alex_from_JandS - One final point, I am told my Facebook account has been blocked by J&S. My mother-in-law tried to tag me into a response to her post about the voucher issue but is unable to as I have been blocked. 

A little disappointing really that you are unable to respond to constructive criticism online and simply delete a post and block the user.  

I can guarantee you haven't been blocked - its only me who is the admin for it and I have definitely not blocked anyone!? 

[MikeHorton]

On 23/11/2020 at 22:27, Slowlycatchymonkey said:

Or Hermes....

https://metro.co.uk/2020/11/04/angry-hermes-driver-caught-launching-packages-into-van-as-hard-as-he-can-13536693/

I've only ever had 1parcel go missing with RM. Yodel, Hermes and collect plus on the other hand shocking, lost or damaged parcels.big fan of dpd but they are not cheap v dependable