4th dimension

[Rscozzy]

I am fully comp on my kurz 50cc with Bennett’s insurance the other day there was a electrical fault and it melted most of the wires so rang Bennetts to see if I could claim they said that I could and someone will ring me from 4th dimension when they phoned they asked if they could collect the bike and take it to there work shop to assess the damage because I had a £400 excess on it they agreed to send somebody closer they came and assessed the bike and said would probably be written off then 4th dimension phoned me and said that they want to take the bike so they can check the damage so they can put it in the right salvage category they also was asking if I had any proof of the purchase price and any invoices for other parts to help get a higher pay out should I let them take it feel that once they have the bike I don’t have much of a choice on what happens 

[RideWithStyles]

53 minutes ago, Rscozzy said:

I am fully comp on my kurz 50cc with Bennett’s insurance the other day there was a electrical fault and it melted most of the wires so rang Bennetts to see if I could claim they said that I could and someone will ring me from 4th dimension when they phoned they asked if they could collect the bike and take it to there work shop to assess the damage because I had a £400 excess This shouldn’t matter as to the excess for them for your benefit its purely for their number crunching of whats it worth to them.

 

on it they agreed to send somebody closer they came and assessed the bike and said would probably be written off then 4th dimension phoned me and said that they want to take the bike so they can check the damage so they can put it in the right salvage category so they can’t work out if they want to cat N or other.

 

they also was asking if I had any proof of the purchase price and any invoices for other parts to help get a higher pay out to be honest this rarely happens and certainly not much for the owner it is purely would be to their benefit.

should I let them take it feel that once they have the bike I don’t have much of a choice on what happens nope no you don’t as its 4th dimensions bike then when claimed and done, it will be most likely repaired on the cheap and sold on, you will get some money but certainly less than market/parts value from your insurance so you’ll have to find more money to get back to the same you had prior to your bonfire and with a claim against your name , a black mark which lesser chance of preferable quotation and impact in the future.

 

Edited December 10, 2024 by RideWithStyles

[Rscozzy]

So I should let them collect the bike and take the payment if the bike is a written off 

[RideWithStyles]

Depends if it’s actually going to be written off?

How badly guy Fawkes night is it? What needs replacing?

What’s the payment then minus the excess you have to pay, then how does that affect your future quotes? Then how much of a difference do you have to add to get back on two wheels if you want to? How worse off will you be?

 

on how much the bike is worth now to buy/sell (your measly payout), how much damage has been done, how much to repair and how much it could be sold for…that’s how they see it-

4th dimensions business in real money earnings is through these acts of pay FA for it and get it to a running state and sell on (to fixer upper), seconly to repair for the customer/insurance, thirdly sell to scrapyards for parts if it’s bad, forth to just dispose.

 

if they think it’s written off (most will say as its only way for much return to them) and you except the payment ,then you hand over the bike and stuff as its will be their problem to do as they see fit. what you need to know or work out if it’s a reasonable payout and your not gonna be really worse off for a simple problem or to fix up?

 

[Rscozzy]

just doesn’t make sense why they want to take the bike over 200mile when someone has been to see the bike and said it’s not worth repairing should I ask for a settlement figure before they take it if am not happy with the settlement figure I won’t claim and they will have to return the bike

 

[Mickly]

Find out (In writing) if they are going to charge for providing the service, especially storage costs, as it will come out of any settlement you get, they can charge extortionate amounts and you can end up with no bike & owing them money.

[Simon Davey]

1 hour ago, Rscozzy said:

 I won’t claim and they will have to return the bike

 

 

You've already started the claim and cost them money. 

As @Mickly says, it can get very expensive. 

Find out from Bennetts what to do, and do it via email so you have a record. 

Edited December 11, 2024 by Simon Davey

[RideWithStyles]

Yes that’s the other manner they earn money from, also replacement hire bikes….at least you didn’t except that? I seriously hope you didn’t? That can be hundreds for days of charges on a grotty 50/125cc that you’d potentially have to pay for.

 

for future reference if you had a claim that even was the other sides fault it’s you cost to burden until that cost is truly accepted but if the other side dont except the amount given

, - so most of the time they do not and courts are wisely questioning and means testing it on behalf of the other side, as it’s mostly not reasonable so be warned you may have to pay for it regardless. 
so if they say the other side will definitely cover the cost- be warned because they want to extract the maximum amount of money from the situation and either use you it get it from the other side or make pay/chase you for it in the end and if its not excepted they come after you for it. some policy say hire bikes or something like that included but as usual it’s in the small print of conditions of what,when and/or why it is covered.. if your not in that situation you’ll be paying for it…short of it is a VERY few reasons to except Hire vehicles.

Edited December 11, 2024 by RideWithStyles

[RideWithStyles]

34 minutes ago, Simon Davey said:

 

But be warned now that you could be changing the course of earning money…if they can’t get the cost of it or anything out of your insurance policy (you don’t claim they don’t cover) , 4th dimension could try come for you to pay and challenge the bill as to they had the bike, could charge you for collection, storage, assessment and admin…keep an eye on the letter box. 

Like snakes, vultures, con men and scumbags- persistent and devious buggers.

 

Edited December 11, 2024 by RideWithStyles

[bonio]

If it were me, I'd go back to Bennetts and say you insist you will only talk to them or to the underwriters because you don't have any contract with 4th dimension. But @Mickly's answer is probably a better one.

Either way be very careful what you agree to or what you sign. 

[Capt Sisko]

Read this and tread carefully. Very carefully.

[Rscozzy]

Read what ?

6 minutes ago, Capt Sisko said:

Read this and tread carefully. Very carefully.

 

6 minutes ago, Capt Sisko said:

Read this and tread carefully. Very carefully.

[Rscozzy]

Sorry just seen it thks Bennett’s not interested told me to ring sabre the underwriter 

[Capt Sisko]

6 minutes ago, Rscozzy said:

Read what ?

 

Click on the 'this'. It's a link to an article written by a firm of solicitors that you really ought to read and take note of what they say.

[RideWithStyles]

Yep Bennetts or any other insurance isn’t interested, they’re a broker essentially so not their problem.

You will may have a good fight with the under writers to sort something out with 4th dimension. really the under writers don’t want to sort anything out, id see the very best situation is you have to either pay the excess and feel the Bolch of ink to you name, and/ or more likely just settle something out (£) directly with 4th fookovrrs.

you could just see what they will charge to fix and return it to you (wont be cheap but might avoid extra cost as mentioned at the end for you and them?), or 

If not probably have to pay or sort something out with getting your bike back from them (over the charge they may apply to you for their “services”) which will be something if it’s 200miles away. Then pay money to actually fix it. 

 

I hope this wont be an expensive lesson for you.

Edited December 11, 2024 by RideWithStyles

[Pie man]

Be very very careful. It sends a shiver down my spine when someone mentions that company 

 

[Ian Frog]

I have just noticed whilst browsing Fleabay that a company down in Yateley called Moto Mine Projects (formerly Surrey MC Salvage) who sell lots of Cat N and similar projects (quite a lot of stolen recovered) is owned by 4th Dimension Innovation Ltd.

Is it me or does this leave a slightly sour taste?

Cheers

Ian

[S-Westerly]

1 hour ago, Ian Frog said:

I have just noticed whilst browsing Fleabay that a company down in Yateley called Moto Mine Projects (formerly Surrey MC Salvage) who sell lots of Cat N and similar projects (quite a lot of stolen recovered) is owned by 4th Dimension Innovation Ltd.

Is it me or does this leave a slightly sour taste?

Cheers

Ian

More than slightly sour I'd say. Full on sucking lemon sour and more than a bit dodgy imo. 

[Rscozzy]

Finally sorted my claim and my advise to anyone is to ring the under writers and ask them for the settlement figures because mine was different to 4th dimension settlement I spoke to the under writers they said that this was not what they had on there system they valued the bike at £1700 and I could retain the bike for £340 below is what 4th dimension sent 

REF 586791 - BX23KUV- KURZ RT1– SETTLEMENT

 

I am contacting in relation to your Motorcycle, the damages sustained unfortunately deem the bike to be beyond economical repair.

 

I have placed a pre accident valuation on your bike of£1,500.00 allowing for the bikes age, mileage and pre-incident condition.  This amount is subject to any policy deductions such as your agreed excess.

 

Should you wish to retain the damaged machine, a deduction of £600.00 , in addition to any policy deductions will be made from the above amount with the bike being recorded as total loss Category N, this means the bike can be safely repaired and used on the road again.

[Mickly]

Very interesting, what a bunch of shysters, wonder if any of the main stream motorcycle press might be interested in this?

[Ian Frog]

Given the reduced revenue from advertising and the importance of insurers in that revenue stream I would wager the mainstream media won`t touch it with a 10 foot pole.

I once raised a gripe about triumph with MCN and other monthly titles and the response was deafening silence.

Cheers

Ian

[bonio]

Thanks for the update @Rscozzy. It's useful to have people first hand experience of claims.  I was a bit lost when I had to claim on my bike, didn't know how best to navigate the process.

[V650]

3 hours ago, Rscozzy said:

Finally sorted my claim and my advise to anyone is to ring the under writers and ask them for the settlement figures because mine was different to 4th dimension settlement I spoke to the under writers they said that this was not what they had on there system they valued the bike at £1700 and I could retain the bike for £340 below is what 4th dimension sent 

REF 586791 - BX23KUV- KURZ RT1– SETTLEMENT

 

I am contacting in relation to your Motorcycle, the damages sustained unfortunately deem the bike to be beyond economical repair.

 

I have placed a pre accident valuation on your bike of£1,500.00 allowing for the bikes age, mileage and pre-incident condition.  This amount is subject to any policy deductions such as your agreed excess.

 

Should you wish to retain the damaged machine, a deduction of £600.00 , in addition to any policy deductions will be made from the above amount with the bike being recorded as total loss Category N, this means the bike can be safely repaired and used on the road again.

Quite a difference in the buy back price of the bike

[Hairsy]

3 hours ago, Rscozzy said:

Finally sorted my claim and my advise to anyone is to ring the under writers and ask them for the settlement figures because mine was different to 4th dimension settlement I spoke to the under writers they said that this was not what they had on there system they valued the bike at £1700 and I could retain the bike for £340 below is what 4th dimension sent 

REF 586791 - BX23KUV- KURZ RT1– SETTLEMENT

 

I am contacting in relation to your Motorcycle, the damages sustained unfortunately deem the bike to be beyond economical repair.

 

I have placed a pre accident valuation on your bike of£1,500.00 allowing for the bikes age, mileage and pre-incident condition.  This amount is subject to any policy deductions such as your agreed excess.

 

Should you wish to retain the damaged machine, a deduction of £600.00 , in addition to any policy deductions will be made from the above amount with the bike being recorded as total loss Category N, this means the bike can be safely repaired and used on the road again.

 

This is outrageous. I wouldn't let it lie.

 

I think you have some options:

 

1) Write to your insurer and ask for an acceptable explanation why their agent attempted to get you to agree to a payout of £900 instead of the insurer agreed figure of £1,360. You could ask for compensation for the appalling manner in which you've been treated.

 

2) Or perhaps don't go for compensation and when the unacceptable explanation arrives, refer the matter to the Insurance Ombudsman or FSA.

 

3) And at any stage before or after the above, this could be of interest to mainstream press if you can be bothered. This is a problem for all motor insurances and mainstream press won't be bothered by the potential loss of revenue.

 

4) Finally, MoneySavingExpert might well be interested

 

Whatever happens, well done on pursuing this. I had a 32 year career in Financial Services and this sort of thing makes me so angry.

[bonio]

@Hairsy. Yes it's a truly shoddy way of dealing with customers. The insurer is 100% responsible: they're the one's who have signed up 4th D, and I expect 4th D pay them well for it. But, since insurers use our handsome premiums in order to employ good lawyers, I would be amazed if what they're doing is actually illegal or violates any regulations, so I doubt the Ombudsman or the FSA would be interested.

What about taking your question 1 and asking it on the insurer's facebook page. Other than that, MSE might be interested. 

Edited January 4 by bonio