That is one very funny clip. In fact, it's completely brilliant.
The set up is perfect: it starts with the phone call, and the "four days before I was leaving" with the left hand waving in front of the lens, just to make sure that we, the viewer, understand that TUI have screwed you over, and that it shouldn't take this amount of effort on the phone for them to sort you out. But you hardly get that out your mouth before our attention is pulled to the left, where this guy is coming up on your inside, his car slowly growing into the screen. It's an Audi; the casting is spot-on.
Immediately the roundabout comes into view. And the left-only lane.
At this point we all know exactly how the story is going to pan out, but - you see the dramatic skill - it's right here that you get into the full flow of your argument - we sail along with you on the flood of words, through the amber lights and onto the roundabout knowing for sure what's going to happen and when it's going to happen , but no way would stop it or say, Joe watch out on the left, because if the ending lives up to what we've seen so far, it's going to be good.
And sure enough, it doesn't disappoint: first there's a dramatic pause: the bike revs, the talking stops. Suddenly you're having a go at Audiman, but, in the spirit of the best farce, TUI boy thinks you're speaking to him, so now you're have two completely different conversations at once. The genius is that we never hear what either of the others say, so we're left to fill in the gaps with our own words.
The finger from Audiman is the climax of the whole piece. It's the bit that tell us he actually knows he was in the wrong all along.
Anyway thanks for posting mate. As for your question, the guy was 100% in the wrong, but we all saw what was going to happen ways off.
Really hope you got your refund.