potatobroxd Posted July 9, 2019 Posted July 9, 2019 Only had good experiences, if items were broken i couldnt care less as deliveries & returns are FREE Quote
S-Westerly Posted July 9, 2019 Posted July 9, 2019 I've used SBS a few times and have always been pleased. I've also used Motolegends in Guildford and they're pretty damned good as well. Can't honestly say I've had any issues with online purchases from anyone. The one I'm not particularly keen on is J &S but that's due to one not particularly pleasant visit. Quote
RAYK47 Posted July 9, 2019 Posted July 9, 2019 I have bought from SBS a couple of times without issues and sometimes mistakes cannot be helped. For me the real good retails are regarding the aftersales. If they sort the issue quickly and effortlessly then they go up in my estimations. Mistakes are a pitfall of internet shopping, a small price to pay for low prices. Quote
Martyn850 Posted July 9, 2019 Posted July 9, 2019 Used them loads and found them excellent. Quick service and returns when needed were quick and painless. Quote
The GOAT Posted July 9, 2019 Posted July 9, 2019 Top service for an online retailer.As high street motorcycle stores a few and far between these guys offer good service, you've had bad luck. Quote
brad93 Posted July 10, 2019 Posted July 10, 2019 Only ordered from there once and they selected my stuff to a ‘local’ dpd shop. Which turned out to be a shop 8 miles away down single track lanes and not any of the ones that are in my village Quote
Westbeef Posted July 11, 2019 Posted July 11, 2019 Just got my helmet from them, I forgot to price match and it was available £70 cheaper elsewhere. They price-matched me a day after I received it . Easily the best online retailer. Quote
Lanceautoman Posted July 11, 2019 Posted July 11, 2019 My experience of their customer service has been excellent having purchased lots of different items.The only issue i had was that the controller on my Oxford heated grips failed a few months in to the 12 month warranty. Their policy is to send a free sticker to place on an envelope for faulty items to be returned and replacements sent once received. I explained that my fuel tank would need to be removed as i had wired up neatly underneath and they very kindly sent me the replacement item with a free return label so that i could remove the old unit and replace the new one in one go without having to remove the tank twice.I have also found their prices very reasonable and delivery quick.It is unfortunate that you have had a bad experience with items bought from them but i am sure they will have done everything they can to resolve your issue. Quote
JackieOWheels Posted July 11, 2019 Posted July 11, 2019 I think everyone here has only got good things to say about SBS, the only one who seems to think they are a joke is OP. Hmmm...wonder who's the joker. (sorry [mention]newbiker90[/mention] , i'm only jo-king) Quote
fastbob Posted July 11, 2019 Posted July 11, 2019 Fifteen positive reviews , I think I'll start using them . Quote
Mr Fro Posted July 11, 2019 Posted July 11, 2019 Fifteen positive reviews , I think I'll start using them . Make that 16. Quote
Bender Posted July 11, 2019 Posted July 11, 2019 (edited) 17 They took my sena back after months of trying to get it to work, no questions asked, they sacked the lad that sent it, sent a team of crack ex sas mercenaries over to the USA, took out the guy who packed it, his wife his dog and torched his car.It did take 2 days for the replacement to arrive at a shop 600yards from my house though so they are shit and I will never use them again...That is until I buy something else from them. Edited July 11, 2019 by Bender Quote
Stu Posted July 11, 2019 Posted July 11, 2019 18.....bought a sat nav and was here next day had a small problem with it and it was sorted out with no issues Quote
elizabethf Posted July 12, 2019 Posted July 12, 2019 19! Always been helpful when in the Boston store. Online the items come very fast. I did have a pair of gloves that got holes after 8 months... they just said no problem, to send them back and they would review them. I was given a refund Quote
One Ball 1971 Posted July 12, 2019 Posted July 12, 2019 Biscuit time ! Hmmmmm do they deliver them? Yes but they were stale, so I sent them back! Quote
Bender Posted July 12, 2019 Posted July 12, 2019 Biscuit time ! Hmmmmm do they deliver them? Yes but they were stale, so I sent them back! Pfffff jokers that's what they are. Quote
JackieOWheels Posted July 12, 2019 Posted July 12, 2019 Biscuit time ! Hmmmmm do they deliver them? Yes but they were stale, so I sent them back! Jokes on you, no refund! Quote
One Ball 1971 Posted July 12, 2019 Posted July 12, 2019 Hmmmmm do they deliver them? Yes but they were stale, so I sent them back! Jokes on you, no refund! I'll get the Hob Nobs out Quote
JackieOWheels Posted July 12, 2019 Posted July 12, 2019 Looks familiar Looks like one tasty biscuit! Quote
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