Absolutely, Customer service is utterly shite!!
I had smart meters fitted over 2 years ago & they still can’t get a reading, apparently they are registered to another address so I told them to send the bill there!!
After loads of unsatisfactory phone calls being told how important the issue was to them I got the Ombudsman involved, ScottishPower tried arguing the toss & were eventually told to credit me with £100 compo, they sent someone to look at the meters coz they didn’t believe the pictures I took & here we are … they still can’t take a remote reading & the person at the Ombudsman I’m dealing with is at a loss as to what to do next …
While this is going on I can’t move to another supplier so am trapped trying to deal with a bunch of utter Cockwombles
And breeeeathe.